Our mobile banking service makes it easy to take care of your banking, even when you're away from your computer or can't make it to the branch. Real-time access lets you manage your finances on any text message or internet enabled mobile device.
SBG Mobile Banking Features
- Choose between Mobile App, Mobile Web, Text Banking or all three
- SBG Mobile Banking is FREE to use
- Check your account balances anytime from anywhere
- View your transaction history
- Transfer funds between accounts
- Pay bills from your mobile device
Bank with Peace of Mind
You can be assured your personal information is always protected. SBG Mobile Banking uses the same security standards as Online Banking to encrypt and protect your financial information.
Take your bank wherever life takes you — sign up for the convenience of SBG Mobile Banking today.
SBG Mobile Banking FAQ
Q: What is SBG Mobile Banking?
A: Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, and transfer funds.
Q: How much does this service cost?
A: Mobile Banking is free. State Bank of Georgia does not charge a fee for Mobile Banking. However, there may be charges associated with text messaging and data usage on your phone. Check with your wireless phone carrier for more information.
Q: Is it secure?
A: Yes, SBG Mobile Banking utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by either going online to the SBG Mobile Banking enrollment webpage or calling us at 770-719-1200.
Q: Which wireless carriers are supported?
A: We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.
Q: Do I need a text message or data plan?
A: Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.
Q: I'm not enrolled for online banking. Can I still use this?
A: You must first enable your bank account(s) for online banking before using mobile.
Q: What is Activation?
A: Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. The activation code will expire within 12 hours. We recommend you print your activation code and installation instructions for easy reference during installation.
Q: How do I access Mobile Banking on my phone's browser?
A: After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at https://mobile.sbgbanking.com.
Q: How do I sign up for Mobile Banking?
A: Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile phone and follow the activation instructions.
Q: I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
A: At the time of activation, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled.
SBG Text Banking
Q: What is SBG Text Banking?
A: Text banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.
Q: Can I use both Text Banking and Mobile Banking on my phone?
A: Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.
Q: Is Text Banking supported on my phone?
A: Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.
Q: Will I receive unsolicited text messages?
A: No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.
Q: What are the Text Banking commands?
|Balance||B||Summary of available balances for all accounts|
|History||H||Summary of recent transactions per account|
|Command||C||List of available Text Banking commands|
|Help||HE||Help content for Text Banking|
|Login||L||Receive a URL for the FIS Mobile Browser website|
|Recover||R||Receive a URL and new activation code for the FIS Mobile Browser web site|
|Stop||S||De-activate all FIS text services|
NOTE: You can check for additional available commands by activating your phone and sending C to 79680.
Mobile Banking Troubleshooting
I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.
I received an activation code but never used it. What do I do now?
Activation codes expire after 12 hours. If you need a new one, return to the SBG Mobile Banking enrollment site within SBG Online Banking and request a new activation code.
What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.
Can I use Mobile Banking or Text Banking on more than one phone?
Yes. Visit the SBG Mobile Banking Center within SBG Online Banking and simply enroll (and then activate) another phone number.
I activated Mobile Banking on my phone's browser. Why am I being asked to activate again?
At the time of activation on your phone's browser, a cookie is generated which always tells the Mobile Banking system that you activated (thus allowing you to proceed to the sign on screen). However, some mobile phones will periodically erase all cookies, requiring you to reactivate.
What if my device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to SBG Online Banking and disable or remove your phone or give us a call at 770-719-1200 for assistance.